Terms and Conditions

Who we are

Goldbet Casino is run by Goldkey Technologies Limitada, a Costa Rican company with registration number 3-102-892568. Its registered office is in Jaco, Costa Rica, on Pastor Diaz Ave. in Puntarenas Province, postcode 61101. Our gaming licence comes from the Anjouan Gaming Board, the regulator of the Autonomous Island of Anjouan in the Union of the Comoros. By registering you accept these terms together with our privacy, responsible gambling, anti-money laundering and bonus rules. The English version is the binding one.

Eligibility

You must be at least 18, or older if the law where you live sets a higher age for gambling. We do not accept players who live in, hold citizenship of or are located in the United Kingdom, and the same applies to our other restricted jurisdictions. Using a VPN, a proxy or false details to get around this is a serious breach, and we may close the account, void the funds and winnings on it and block access.

Your account

Each person may hold one account only, and the same limit applies per household and per contact detail. Register in your own name and keep your login details private, because anything done with them counts as done by you. If we find duplicate accounts we may cancel bets, reject bonuses and bar you from promotions.

Your responsibilities

You are responsible for any tax due on your winnings and for telling us promptly when your details change. When we ask for documents to verify your identity or the origin of your money, please send them within 30 calendar days. Until then we may freeze funds. Game outcomes come from a random number generator, and the result recorded by our system prevails over what your screen shows.

Deposits and bonuses

Credit is not available, so you play with funds you deposit. Player funds are kept apart from our own operating money and earn no interest. Bonus money is shown separately, is used only after your deposited money is spent and can be withdrawn only after its requirements are met.

Withdrawals

Your first withdrawal waits until we finish enhanced identity and address checks. Money goes back to the method you used to deposit. You need at least one deposit equivalent to £5, and you must wager at least the full amount of your deposits before cashing out. The standard maximum is £1,000 per calendar day. After checks we pay out promptly, and your provider then typically needs 1 to 5 business days.

Fair play and inactivity

We apply a strict anti-fraud approach. Collusion, bonus abuse, stolen cards, forged documents and exploiting software bugs are not allowed. Where fraud is suspected we may void bonuses and winnings, close accounts and inform the authorities. An account unused for 6 consecutive months becomes dormant, and we may then charge an inactivity fee after at least 14 days of notice.

Liability

To the extent the law allows, we are not liable for losses caused by your own errors, third parties using your login, technical failures or events beyond our control.

Complaints

Send a written complaint to [email protected] with the subject "Complaint", your name, surname and phone number, a clear description and the dates and times involved. We acknowledge it within 72 hours and aim to resolve it within 30 calendar days. If it is still open after that, you may take it to alternative dispute resolution, and we bear all costs of that process.

Changes and governing law

We may amend these terms at any time and will take reasonable steps to tell you about material changes. These terms are governed by the laws of Anjouan, and its courts have exclusive jurisdiction, subject to the complaints route above.