Contact Us
Get help
We reply to every message as quickly as we can. For the quickest answers, use our Telegram support chat or the live chat on the site. You can also browse our FAQ for common questions.
Write to [email protected] for account, payment, privacy and general questions.
Company details
Goldbet Casino is run by Goldkey Technologies Limitada, a Costa Rican company with registration number 3-102-892568. Its registered office is in Jaco, Costa Rica, on Pastor Diaz Ave. in Puntarenas Province, postcode 61101. Our gaming licence comes from the Anjouan Gaming Board, the regulator of the Autonomous Island of Anjouan in the Union of the Comoros.
Complaints
To raise a complaint, email us with the subject "Complaint" and include your name, surname, phone number, a clear description of the issue and the relevant dates and times. We acknowledge your complaint within 72 hours and work to resolve it within 30 calendar days. If it remains open, you can escalate it to alternative dispute resolution.