Privacy Policy

Our approach

Here we explain which personal information we gather as you use our services, our reasons for gathering it and how we treat it. It forms part of our Terms and Conditions, and we may revise it by posting a new version.

What we collect

We treat anything that can identify you as personal information, such as your name, birth date, home address, email address and phone number. We may also hold billing details, your transaction history and any feedback you send us. Our servers keep an activity record tied to your account, covering visit times, pages viewed, language, browser type and crash reports. This data is stored on servers in Germany and, where relevant, elsewhere. Nothing is gathered about you in secret.

How we use it

We use your information to run our services, support you, carry out security and identity checks, process payments and help you take part in partner promotions. We share it with service providers only as far as they need it to act for us. We do not sell it, and we do not pass it on for anyone else's marketing. With your prior consent we may tell you about our own offers.

When we may disclose it

We may disclose information when the law requires it, to protect our rights or property, or to protect people's safety. Where we suspect fraud, payment abuse, chargebacks or money laundering, we may share your details with other gaming sites, banks, card companies and authorities.

Payments and transfers

Real-money play means we exchange payments with you, and we may use third-party payment systems for that. Your information may be processed wherever we or our partners have facilities, and we expect those partners to follow our standards wherever they are based.

Security

We keep the personal information you give us in an encrypted, password-protected database inside our secure network behind firewalls.

Minors

Our services are meant only for people aged 18 or over, or of legal age where they live. If a minor tries to register or supply data, we may run a security review and remove whatever information we are legally allowed to remove.

Your choices

You can withdraw marketing consent free of charge at any time through the unsubscribe option, your account settings or customer service, and we act on it within 48 hours. You may ask us to confirm or update your information. If you ask us to delete your data, we must keep it for five years to meet anti-money laundering duties and can act on the request after that. You also have the right to complain to a data protection supervisory authority.

Contact

Write to [email protected] with any privacy question. Put "ATTN: DPO" in the subject if you wish to reach our Data Protection Officer.